Hold On, I’m On Hold
Hate being stuck on hold listening to muzak and Kenny G?
You’re not alone. More than 85% of people are put on hold every time they call a business. We discovered this when we commissioned a survey of 500 consumers.
The sad truth is we are growing old on hold. Check out these crazy stats: Half of respondents spend 10-20 minutes per week on hold. That adds up to 13 hours per year and 43 days spent on hold in a lifetime! And as if waiting on hold wasn’t bad enough, nearly 50% say that calling businesses is unproductive because the people on the other end aren’t helpful when they do answer.
There has to be a better way to get answers from businesses.
And there is, it’s TalkTo. Texting is the universal mode that consumers prefer. More than 61% of people in their 20s and 35% of people in their 30s send more than 50 text messages per week! Even 25% of people in their 40s send between 26-50 texts per week.
Below is an infographic illustrating just how frustrating it can be to wait on hold. Want to let un know what you think about it? Just send us a text with TalkTo.
Buh-bye, Kenny G.
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